The Adult in the Room Can Answer These Three Questions.
Fifteen years deciding which features get built, reduced to three questions. Who is the role. What changes for that role. What it is worth to the company once you do the math. Then he runs a customer service order-lookup bot through all three: two minutes down to ten seconds, times 500 reps, 20 to 30 percent of their time back. Answer all three and you have a pitch.
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Transcript
Do not build your software AI business idea without answering these three questions. It differentiates the adult from the child in the room, so you need to answer these.
My name is Mendy. I have been choosing which features get built for companies for the last 15 years as a product manager, and it comes down to these three questions.
One, who are you building this for? Two, what is the value to that person or role? And three, how is this monetarily valuable to the company?
So one, what's the role you're building it for? Say you're building a bot for customer service agents to get the order number really quickly. So the bot is being built for your customer service representatives.
And what are you building? You're building a bot that allows them to get their order number quickly, which means instead of it taking a minute or two, it's going to take 10 seconds, because it's already going to be there when they're looking for the order number.
So three. Because we have 500 customer service representatives, 500 multiplied by how many orders come in, or how many service requests for orders come in. Having this available is going to reduce by 20, 30 percent time, meaning these are going to be 20 to 30 percent more efficient, and there may be financial value that you could even communicate as well.
