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AI Strategy · Model Selection · Agentforce · Salesforce0:28
One Model for Everything Is a Habit, Not a Strategy.
The first AI sales agent I built on Salesforce had exactly one option: OpenAI. Months later Gemini arrived in the platform, and the point is not which one wins — it is that routing every task to a single model stopped being defensible the moment you had a choice.
Transcript
About a year ago, when I built my first AI agent — AI sales agent, built on the Salesforce platform — there was one model: OpenAI.
A couple of months later, when we started building spam detection and other features, Salesforce then introduced their Google Gemini integration.
Now, Gemini is far more advanced, as is OpenAI, as are other models. You don't use one model for all your work.
